Raising a concern or making a complaint

L’Arche UK is committed to protecting all of our members, with and without learning disabilities, from harm caused by any kind of abuse, violence, harassment or neglect.

This commitment to promote a safe environment and culture is part of our mission: to honour the unique value of every human being.

We want all our members and stakeholders to speak up if they see or experience situations that are causing harm.

Read more in this message from our Whistleblowing Lead trustee Jane Brown.

How to make a complaint or raise a concern:

Complaints and concerns can be raised by contacting L’Arche on [email protected] or by contacting our registered office:

L’Arche
10 Briggate, Silsden
Keighley, West Yorkshire, BD209JT

The person making the complaint will be contacted within 5 working days.

If you know about someone who is in immediate danger or experiencing an acute crisis that threatens their safety, please call emergency services or get help immediately.

L'Arche UK Code of Conduct

Complaints and Compliments Policy

Latest

Helen Hayes, MP

"It was so good to hear about the issues that matter to you in our local community and in our country. Speaking with you will help me to represent you better in my work as your local MP."
The 50 Challenge

Roll up your sleeves and take part in The 50 Challenge to raise funds for our Jubilee year. You could eat 50 grapes in 50 seconds or create a 50-hour-long playlist and nominate 50 people to donate.
Power Cuppas

We are set to host 50 POWER CUPPAS in L’Arche Communities up and down the country. The idea is to get influential people to come, have tea, meet and hang out with people in L’Arche, who don’t often get to speak to power.
Rory Stewart, politician and podcaster (video)

"The public aren't in large numbers voting for these issues. Politicians tend to respond a lot to where the public's focused so it's really incumbent upon civil society movements to speak up."