Accessibility statement for

This accessibility statement applies to

This website is run by L'Arche UK. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 200% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

How accessible this website is

We know some parts of this website are not fully accessible: 

  • Some “decorative” images may have alternative text (“alt tags”) which is irrelevant. Conversely, some important images may not contain alternative text.
  • There are some issues affecting users who navigate using screenreader and keyboard. You may find issues with tabbing order (affecting the use of the menus) and access keys.
  • Autocomplete attributes are not used within the site code to identify the purpose of input fields.
  • On some pages, you may find that the headings hierarchy is incorrectly structured.
  • Some pages may have errors in the HTML markup.

All issues are under active review.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please email us at [email protected]

We’ll consider your request and get back to you as soon as we can.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us at [email protected]

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting by phone or visiting in person

Find out how to contact us visit our Contact Us page

Technical information about this website’s accessibility

L'Arche UK is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to  the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • The h2 heading level is skipped on Appeals pages. This fails WCAG 2.1 success criterion 2.4.6 (headings and labels)
  • The 'card details' input fields on the Donate Now page do not have a text alternative, so people using a screen reader cannot access the information. There is unnecessary alt text on several decorative images, as well as adjacent images and text links that are not combined. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).
  • Related form elements are not grouped with fieldset/legend and multiple fieldsets lack a corresponding legend. This fails WCAG 2.1 success criterion 1.3.1 (info and relationships)
  • Autocomplete is not present on common input fields. This fails WCAG 2.1 success criterion 1.3.5 (identify input purpose)
  • Some text elements were found to be cut off when zooming text to 200%. This fails WCAG 2.1 success criterion 1.4.4 (resize text)
  • On various pages the tab order is not logical. This fails WCAG 2.1 success criterion 2.4.3 (focus order)
  • Mandatory fields on forms do not show a text error to indicate which field is incorrect when left blank. Also, the fields in error are not highlighted on the Donate Now page. This fails WCAG 2.1 success criterion 3.3.1 (error identification)
  • HTML validation errors are observed on all pages. This fails WCAG 2.1 success criterion 4.1.1 (parsing)
  • When navigating the pages under test in conjunction with JAWS, NVDA, macOS Voiceover, iOS Voiceover and Android TalkBack screen readers, some elements that are not visually present may be announced to the user. This fails WCAG 2.1 success criterion 4.1.2 (name, role, value)

Disproportionate burden

There are a number of access issues that relate to our supplier's platform and are therefore out of our control. We will continue to work with our supplier to address outstanding accessibility issues and will update this statement as and when they are resolved.

Preparation of this accessibility statement

This statement was prepared on 01.04.2021.